How will I receive my ebook(s)/audiobook(s)?
Any ebooks or audiobooks included in your pledge or as an add-on will be delivered to your BookFunnel email address, so please be sure to provide the correct address.
Last updated: June 17, 2024 07:07
When will you lock surveys?
Surveys will be locked on the 15th of July 2024. No changes can be made after this date.
Last updated: June 17, 2024 07:08
When will you charge my credit/debit card?
Cards will be charged on the 17th of July 2024 at the latest (unless you have voluntarily locked your survey early and asked me to charge you sooner).
Last updated: June 17, 2024 07:09
When will items be dispatched?
As soon as your card payment has been successful, I will begin packaging orders and shipping them out. This process may take up to 5 working days to complete.
Ebooks and Audiobooks will be sent to your BookFunnel account on the day your card payment clears.
Last updated: June 17, 2024 07:10
Will I get a tracking number?
Yes! If your pledge or add-ons include a physical item, you will receive a tracking number so that you can watch it travel the world to reach you!
Last updated: June 17, 2024 07:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.